Support / VA
What can this tool do for me?
Improved customer service : Support tools can help you manage and respond to customer inquiries more quickly and efficiently. This can improve customer satisfaction and reduce the risk of negative reviews and feedback.
Cost savings : Especially for larger sellers, streamlining support can give you considerable cost savings.
How does it work?
Amazon VA service enables creation and management of virtual assistants for customer interactions via chatbots and voice assistants. These virtual assistants can be integrated with various apps and services to automate customer service tasks.
Top Platforms
eDesk is designed specifically for eCommerce and allows online sellers to manage customer inquiries from all sales channels in a single, convenient and user-friendly helpdesk.
ChannelReply allows customers to view order information and respond to them in organized tickets, and integrates with Amazon messaging and services such as Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze and Zoho Desk.
By using workflow automation, it is possible to streamline and simplify repeatable tasks such as tagging, tracking, reporting, email distribution, sending SMS messages, displaying pop-up notifications, creating leads, and managing contacts.
Trackstar is a platform that enables ecommerce brands to monitor and analyse their performance and receive instant alerts when any mission critical issues arise so that they can be swiftly addressed.
Respond to customer messages for Amazon, eBay, and other channels. Keep track of order details and customer history while conversing with customers. Ask customers for their feedback.
Re:amaze is a platform that provides merchants with the ability to handle customer support on various channels and brands simultaneously. It provides helpdesk and live chat services.
By using your support desk, you can quickly obtain the information needed to assist customers with buying or inquiring about a product on Amazon.
Amazon sellers can benefit from using the best customer service and support tool available, which provides a variety of features to assist them in managing their customer service.
Apptr Analytics gathers product information such as inventory, orders, reviews, etc. and links it to Apptr's dashboard to enhance product experience through the delivery of meaningful and succinct actionable insights.
By using Zendesk and ChannelReply, you can provide your agents with order details and a conversational history in a single, unified workspace, allowing them to offer great customer service across all your retail channels.
Replyco is an all-in-one customer service tool that allows eCommerce sellers to centralize and automate their customer service messaging in one place. This ensures that customers have a consistent experience no matter where the seller is selling their products.
Memaila enables team members to reply to buyer messages in a shared mailbox from any device, giving them the power to respond to inquiries quickly and efficiently.
Richpanel has gained the trust of more than 1,500 ecommerce brands and has become one of the most popular customer service applications globally due to the success that these companies have experienced with its CRM platform.
HiOperator offers customer service-as-a-service, helping clients provide the best possible experience for their customers.
At Parabola, your team can create, share, and automate data workflows to make the most of your data. With Parabola, you can take any task that you would typically do in a spreadsheet and give it a powerful boost.
Agencies and Sellers in the Amazon ecosystem can benefit from insightful data and analytics tools.
BUQ assists ecommerce companies in growing their operations by providing automated payments, logistics, and customer service in a single platform. Each BUQ is important.